Last updated: October 18, 2026.
1. Data Controller
The controller of personal data processed in connection with the use of this website is:
Ordinacija dentalne medicine dr.sc. Nives Protrka
Božidara Adžije 22, Zagreb
Croatia
Email: ordinacija@protrka.hr
Phone: +385 1 364 6232
Website: https://ordinacija.protrka.hr
2. Scope of this Privacy Statement
This Privacy Statement applies to the processing of personal data in connection with the use of https://ordinacija.protrka.hr.
We do not collect patients’ health data, medical records or appointment information through this website.
The processing of personal and health data carried out in connection with the provision of healthcare services is outside the scope of this Privacy Statement.
3. Data That May Be Processed When Using the Website
When you visit the website, certain technical data may be processed, including:
- IP address;
- device and browser type;
- date and time of access;
- pages visited;
- technical data necessary for the operation of the website;
- data related to cookies and your selected consent preferences.
The extent of processing depends on the website functions used and the visitor’s consent preferences.
4. Google Analytics
With your consent, we use Google Analytics 4 to analyse the use of the website.
Google Analytics may process information about your use of the website, your device and other technical data necessary to produce statistical reports.
Google Analytics is not loaded before the user gives consent to statistical cookies. You may refuse your consent or subsequently change your choice through the cookie settings.
5. Google Maps and Facebook
The website may use third-party content and services, including Google Maps and Facebook.
When such content is loaded, third parties may process certain technical information about the user in accordance with their own privacy policies. Services requiring consent are loaded in accordance with the user’s consent preferences.
6. Cookies
The website uses necessary functional cookies and, subject to your consent, statistical and other cookies.
Detailed information about the types of cookies used, their purposes and consent management is available in our Cookie Policy.
7. Legal Basis for Processing
Technical data necessary for the operation and security of the website is processed where necessary for our legitimate interest in ensuring the proper and secure operation of the website.
Data associated with statistical and other non-essential cookies is processed on the basis of your consent. You may withdraw your consent at any time through the cookie settings.
8. Recipients and International Data Transfers
Certain data may be accessible to providers of technical services necessary for the operation of the website and to third-party service providers used on the website. These may include Google and Meta in connection with Google Analytics, Google Maps and Facebook.
Where service providers process personal data outside the European Economic Area, such transfers are carried out in accordance with applicable data protection requirements and appropriate mechanisms for international data transfers.
9. Data Retention
Personal data associated with the use of the website is retained only for as long as necessary for the purpose for which it is processed or as required by applicable law.
Information about the duration and purposes of individual cookies is provided in our Cookie Policy.
10. Your Rights
Under the General Data Protection Regulation, where the applicable conditions are met, you have the right to:
- request access to your personal data;
- request correction of inaccurate personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing;
- request data portability;
- withdraw previously given consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, you may contact us using the contact details provided in this Privacy Statement.
If you believe that your personal data is being processed in breach of applicable data protection law, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
11. Changes to this Privacy Statement
We may update this Privacy Statement when changes are made to the website, the services used or applicable legal requirements. The date of the latest update is stated at the beginning of this page.